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The Absolute Titanium Warranty
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Many find the idea of having an
unsoldered, uncut ring, made as a round whole, appealing, since it
represents endless & edge-less commitment. Thus, Titanium and
Zirconium rings, due to the metal's special characteristics, are never
cut or soldered in the manufacturing process, and therefore are of
special and symbolic appeal. However, this unique manufacturing
process, implies not only a unique look, and unique concept, but also a
unique type of guaranty.
Accordingly it is very simple: All parts and things titanium only ,
purchased from Absolute Titanium Design are covered by a lifetime
repair or replacement guarantee for any defect, breakage, cracking,
noticeable bending, deformation or loss of roundness, erosion,
corrosion etc., unless the sold item has been subjected to 'cruel and
unusual punishment' and circumstances (ring dropped in front of a
steamroller or a locomotive?). Renditions, inlays
gemstones etc. are excluded from the lifetime guaranty. Renditions and
inlays and their craftsmanship are covered for 30 days. Otherwise a
repair fee will be applicable and determined on a case by case basis.
Items that have no special rendition are also covered by a lifetime
free refinishing service (shipping and handling not covered); Notice,
however, that satin or matte (aka brushed) finish are more amenable to
early wear, develop sheen and scratch, in all renditions, metals and
alloys, and are not guarantied against such changes. Please note: Black
Zirconium and rendered titanium rings, once engraved, cannot be
returned and our restocking fee policy, terms and conditions do not
apply to them, due to their surface hardness characteristics. The
engraving cannot be removed and the ring may not, therefore, be
re-sold. Those require, therefore, additional vigilance in establishing
proper size. However, if without engraving all return and fee
conditions apply to them equally.
When ordering from Absolute Titanium you are ordering a high quality,
unique item that is meticulously hand crafted, the pride of our
designer, shop, craftsmen, and of your jewelry collection. Our return
and exchange policies reflect those facts, with the maximum allowable
accommodation on our part. Thus, since orders are made to measure and
in real time, hand-crafted individually per order etc. per your
submitted order, our return, refund, exchange and resizing guaranties
are as follows:
-
As manufacturers in a "made to order" manner and purveyors of custom
design services, and due to the nature of the metals used by us, namely,
Titanium, Black Titanium and Black Zirconium, that cannot be melted and
reshaped and reused, nor can inscriptions on them be removed by us,
therefore, a portion of all payments forwarded to us is considered and
treated as non-refundable down payment for the ordered item. As such,
all use of the term "Restocking Fee" is and should be regarded as
interchangeable with "Non-refundable down payment" for the placed order(s).
- As a rule, our studio is a specialty studio that engages
in production-per-order and does not sell items purchased by it in
advance in bulk etc. Therefore, we do not allow for a simple return of
goods for refund, even with Restocking Fee deduction, due to change of
mind, change of heart, mood, regret, disappointment at the look of the
actual product or its rendition as compared to the pictorial rendition
in our site, rejection by the intended, ultimate recipient etc. Such
requests for return and/or refund, for what we term "frivolous
reasons", are subject to our approval and to our determination of
restocking fees, or, non-refundable portion of the item's paid price,
on a case by case basis.
- Orders that are not cancelled or corrected within 48
hours from e-mail or telephone confirmation, will be cued up for
production. Orders cancelled after the initial 48 hour period, but no
longer than 3 business days from confirmation, and which are likely,
therefore to be in or lined up for production, will entail the
application of our restocking fees, or, non-refundable portion
of the item's paid price, if and when approved by us.
- All items (other than rings) are subject to
restocking fees, or, non-refundable portion of the item's paid price of 15%
subject to approved return, unless they were
custom made or contain style or setting modifications requested by the
client, customized precious or semi precious stone etc., as they are
made to order and/or stocked in very small numbers. As a result,
cancelled orders present a loss of opportunity challenge and/or,
usually, involve some initial cost of started, customized manufacturing
etc. that, as a rule, must all be compensated for. Items other than
rings that are custom made, customized or contain style or setting
modifications requested by the client, customized precious or semi
precious stone etc. will entail Restocking Fees, or, non-refundable
portion of the item's paid price, starting at 40% of
their purchase price, but no less than $50.00, with all incurred
S&H chargeable to the client as well.
- All products are returnable for free exchange
for the same style, or repair, at our discretion, when due to defect in
manufacturing or material within seven days.
- All ordered rings are sized to your exact
specifications. This is our unconditional guaranty. Any error on our
part will be exchanged or fixed by us at no charge to you, if reported
and requested within the initial seven days from purchase. Improper
ring size due to submission of unfitting size on the customer's order
form, will be handled as an exchange and fall under those terms &
conditions. Slight sizing-up of up to almost 1/2 size are, sometimes,
possible and will be performed, in such cases for free, even when due
to the client's error in submission but subject to payment of all
S&H costs incurred.
- Returns and exchanges due to sizing issues are
not covered by the free exchange or repair and replacement guarantee.
Returns due to sizing issues have applicable restocking and shipping
and handling charges (see below).
- As a rule, since we individually craft your
ring especially per your order from a billet--we cannot offer a
straight return for refund as such. In cases involving popular styles
and sizes--we will favorably study exchanges, and may consider returns
and refunds, all subject to restocking charges similar to those marked
below.
- There is no true "re-sizing" in Titanium bands
& rings as they do not lend themselves to cutting and soldering as
precious metals do. Accordingly, if your size measurements and/or
request were inaccurate--a new ring will have to be crafted for you,
with all applicable, entailed delays and restocking fees, or, non-refundable
portion of the item's paid price. For the same
reason all other returns for exchanges (e.g., for a different style),
are subject to our approval and the popularity of style and size.
Returned items, or items wished exchanged for new size units, must be
unused and undamaged, returned within 7 days of receipt, in advance
coordination with us, following our return-instructions and subject to
the following restocking charges (the rate of restocking charge relates
to the level of labor intensity associated with your, after all,
made-to-order ring):
- Sizing & Measurement Tolerance disclaimer:
Absolute Titanium Design can guaranty fitness of size in 1/2 American
size increments, vouch for production within this range of tolerance
and agrees to be held liable for deviations exceeding this tolerance
range, the jewelry industry's standard. Absolute Titanium Design can
aim, also, at approximating 1/4 American size adjustments, but cannot
and will not guaranty this range of tolerance which is minuscule in
real terms, negligible in practical terms, and rare in the jewelry
industry. We will definitely not accept orders using 1/8 of an American
size accuracy. In measurements based on ring inner diameter, and other
ring measurements such as, ring-width, ring-thickness, various facets
of the ring design, its beveling etc., Absolute Titanium Design can
vouch and be held liable for tolerance range of within ~2.5% of the
requested diameter and/or ~10% - ~15% of the promised and/or expected
measurements (e.g., a 4mm wide ring may be finished at 3.6mm etc.).
Please read also our messages regarding the various "American Size"
standards. Our guaranty and tolerance ranges refer, strictly, to the
American Size Standard used by us as explained in our correspondence.
- Wear Disclaimer: No material or matter is scratch resistant if the expression is taken to mean that it would not show any scratch no matter the circumstances. In fact, even diamond, the hardest material known, can scratch! Well--at least by another diamond. After all you surface and polish diamonds with diamonds! And diamonds and diamond jewelry, are commonly found in proximity to other jewelry items and rings! When "scratch resistance" is taken to mean "doesn't scratch easily", the expression is properly and fairly used. All our black Zirconium and black Titanium items are scratch resistant in the latter sense. They do not scuff easily and wear well (slowly), but they may be scratched and show scratches, just as diamonds do, and, of course, more readily than diamonds. In some cases they maybe resurfaced and refinished by us, subject to our agreement, for a token charge.
Our Restocking Fee, or, Non-Refundable Portion of the Item's Paid Price Policy:
- When ordinary bands are returned for exchange or the
need to have them in a different size -- a restocking charge,
or, non-refundable portion of the item's purchase price of 25%,
but not less than $50.00 ("whichever is higher"),
will apply (in diamond rings only the charges for the Titanium parts
will be considered), as well as all incurred S&H costs;
- Bands of intricate designs, namely, with tension
settings, rings with one or more platinum inlays, two or more other
inlays, two or more set gems, or of irregular, non-round shape, when
returned for exchange or for the need to have them in a different size,
as prescribed--command restocking charges, or, non-refundable portion of
the item's purchase price of 35%, as well as all incurred S&H costs;
- Returns for exchange, or for the need to have them in a
different size, of rings of sizes or designs that are less common or of
custom-made designs--are subject to our approval, may not be acceptable
at all for refund or exchange, or subject to higher restocking fees,
or, non-refundable portion of the item's paid price,
starting at 40% of their purchase price, with all incurred S&H
chargeable to the client as well.
- Any exchange will be of an equal or greater value.
Please note: All prices are quoted in US Dollars (USD).
As our production is per order and commences upon receipt of payment,
there can be no refund nor any return accepted due to claims of
payment(s), or of payment expectation of our quoted amount(s) in
another-country's-dollar denomination or in another currency
denomination all together.
Notice: As our precious metal line is hand crafted
individually to customized specifications and measurements, any refund
or return is strictly limited to defects in labor or material in
violation of the jewelry trade's standards, and other pertinent
limitations, and requires prior authorization. All prices are subject
to change in reflection of fluctuations in production and/or material
costs, market conditions, etc. and/or unforeseeable circumstances
and/or other goodfaith and/or unintentional reasons whatsoever, without
notice.
Tip:As much as it is important to attempt
to size your ring on a couple of occasions, as our fingers tend to
swell and reduce in circumference during the day cycle and from day to
day, so it is wise, after the receipt of the ring, to try it on at
several times, if the first try feels a bit 'off'. Think also about the
possibility of gaining or loosing weight in your immediate future or
recent past prior to deciding on a need to re-size.
Our commitment to quality is absolute as indicated by our name. Simple
& short. This titanium guaranty cannot be matched by any warranties
extended by other 'precious-metal-jewelers' for their jewelry items...
it is as unbeatable as the subject matter... How becoming: Diamonds
& Titanium -- the two forever-s...
Customized designs disclaimer:
Designs that are ordered by means of forwarded images but without some
or a full range of all pertinent measurements for all measurable design
features, will be manufactured on "best effort" basis, as based on our
craftsmen reading and interpretation of the forwarded image. The
relative ratios and proportions of its measurable and other design
aspects, and/or actual measurements of some or all of the measurable
design features, in other words, the ultimate "look" of the design, may
differ from the expected, desired, perceived or perceived to have been
ordered design due to such design ambiguities, limitations of the
forwarded 2D rendition and of its interpretation, and/or due to
geometrical, metallurgical and/or mechanical constraints, and Absolute
Titanium Design will be held free from liabilities for such perceived
and/or real differences and discrepancies.
Precious stone setting disclaimer:
The process of setting precious stones is not and cannot be insured and
guarantied in itself. This is the standard in the jewelry and setting
respective industries. Gemstone crystals, diamonds included, may
contain areas of structural weakness and instability due to molecular
irregularities that are invisible to the eye and/or even under 10X
magnification. As a results a single manipulation by a setter, whether
in tension setting or otherwise, even the slightest and lightest of
hits with a setter's hammer, may cause damage to a gemstone's crystal,
and, therefore, in the rarest of occasions, cause visible damage to the
stone, at no fault or lack of professionalism and/or experience on the
part of the setter(s). Our studios and all persons in its employment
and/or commission and/or its affiliates will not be responsible to any
damage to a set gemstone or diamond, whether provided by the client or
by us, during and/or due to its setting process, directly or
indirectly, upon setting or belatedly, and will be held free of harm
and liability in the case of such mishaps. On the other hand those are
extremely rare events and we pride ourselves with our excellent track
record with respect to damage to precious stones set by us, or, rather,
the absence of the same. Some better and more comprehensive home
insurance policies do, however, cover accidents relating to jewelry and
may also cover damages incurred to gemstones. You may find out more
about it through your insurance broker.
Legal Notes:
Absolute Titanium Design is not responsible or liable to any extent
whatsoever for any losses or damages due to or ensuing any case of
loss, theft, and delays in shipping and/or delivery that affect special
occasions, social or personal functions, additional costs to the client
etc. due to unforeseeable circumstances causing those eventualities or
otherwise.
In case of disputes the governing jurisdiction will be the one selected by Absolute Titanium Design, its owners and/or operators. Ordering party waives local jurisdiction options.
Prices of certain items involving components with spot market price
swings beyond our control, such as precious metals or precious stones,
are subject to change with proper notification and subject to
buyers approval.
Many of our Tension Setting (and other) Designs are proprietary and
protected by Copyrights and Trade Dress and/or other rights. Please
inquire prior to replicating or duplicating and or commissioning such
replication or deplication. Illegal copying is subject to prosecution.
Our Black Titanium is Patent Pending in several global Jurisdictions.
Contact us with your comments or questions.
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